http://www.kpidirect.com/blog/2008/04/23/where-the-rubber-meets-the-road/ A blog for TV, Radio, Web, and retail marketers Thu, 04 Dec 2008 19:06:55 +0000 http://wordpress.org/?v=2.3.3 http://www.kpidirect.com/blog/2008/04/23/where-the-rubber-meets-the-road/#comment-22 KPI Direct Blog » Blog Archive » Call Center Metrics Fri, 30 May 2008 01:52:12 +0000 http://www.kpidirect.com/blog/2008/04/23/where-the-rubber-meets-the-road/#comment-22 [...] previously posted blog Where the rubber meets the road, discusses the hybrid employee solution, regardless of whether your employees occupy the seats on [...] […] previously posted blog Where the rubber meets the road, discusses the hybrid employee solution, regardless of whether your employees occupy the seats on […]

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